Each step is progressively more involved, but they all assume you've tried the previous steps, so make sure to follow them order. The troubleshooting steps below are escalating - in other words, you should start with the first one, try Smart Lock again and see if Trusted Places is fixed, then only proceed to the next step if it isn't. Trusted Places should keep your phone unlocked when you're at home, but many users are complaining that it doesn't. Trusted Face, Trusted Devices, On-Body Detection, and Voice Match almost never fail to work, but the most handy Smart Lock feature has the most problems.
Most of Smart Lock's features are rock-solid. But Smart Lock, particularly its Trusted Places feature, can be finicky sometimes. There's no need to enter your PIN when your phone "knows" it's in your hands - just unlock and go. Select Change for the device you want to change.Ĭhoose the device you want to find, and then select Find to see a map showing your device's location.When it works, Android's Smart Lock feature is incredible. On the device that you want to change, select Start > Settings > Update & Security > Find my device. If you turned it off during setup and now want to turn it on, make sure your Windows device is connected to the internet, has enough battery power so it can send its location, and that you're signed in to the device using your Microsoft account. When you set up a new device, you can decide whether to turn on or turn off the Find my device setting. You can't use it with a work or school account, and it doesn't work for iOS devices, Android devices, or Xbox One consoles. Here's what to do if your Xbox gets stolen. It needs to be turned on before you can use it. This setting works for any Windows device, such as a PC, laptop, Surface, or Surface Pen. This feature works when location is turned on for your device, even if other users on the device have turned off location settings for their apps. Any time you attempt to locate the device, users using the device will see a notification in the notification area. To use this feature, sign in to your device with a Microsoft account and make sure you're an administrator on it. Find My Device is a feature that can help you locate your Windows 10 device if it's lost or stolen.
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